How to take care of wig?

• Don't try to get every strand of hair perfectly in place.
• Use brushes, combs and other styling accessories specifically designed for wigs only! They make styling easier and extend the life of your wig.
• Don't be afraid to use hair mousse or gel to achieve a certain style.
• Have fun experimenting with a different look!

• Try the "shake and go" method. Many styles need only a good shake or finger styling and they're ready to wear.
• For tight curls or ringlet styles, give the wig a vigorous shake, then gently lift and separate the curls with a pick comb or your fingers. DO NOT BRUSH.
• For wavy styles with loose curls, brush lightly with a wig styling brush or pick comb using short, lifting strokes - just enough to relax the style.
• For long curly styles, use your fingers or a pick comb to gently lift and separate the curls. DO NOT BRUSH.
• For straight styles, brush in long, even, gentle strokes from the crown to the ends for a smooth, sleek look.
• After each wearing, spray the ends of your wig with wig conditioner. Gently remove any tangles.
• NEVER expose your wig to heated styling tools such as hair dryers and curling irons or other heat sources.

• Always use a wide tooth or pick comb for curly styles and a wire brush for straight styles. Avoid standard brushes.
• When brushing, start at the ends and gently work your way to the roots.
• To completely restyle your human hair wig, we suggest taking it to your stylist. If you decide to restyle it yourself, please follow these guidelines:

How to measure head size?

• Ultra Petite - Fits heads 19" - 20"
• Petite - Fits heads 20" - 21"
• Average - Fits heads 21 1/2" - 22 1/2"
• Large - Fits heads 22 1/2" - 24"

How much does shipping cost?

• We offer flat shipping rate to all Domestic and International locations.
• All PO BOX, APO, FPO destination orders are shipped by USPS.

What is privacy policy?

We are ready to take your order Monday through Friday, 9:00AM-5PM P.S.T. For fast service, have your item name, item number, color and quantity and call toll-free at 866-688-6752.

When you make a purchase from our web site, you'll have to provide your name, billing & shipping addresses, email address, phone number and credit card information. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

MYWIGSTORE.com does not sell, rent or exchange names, billing & shipping addresses, e-mail addresses, phone numbers or other personal information about its online visitors with third parties.

All online transactions which require the exchange of credit card information are initiated and completed in a secure environment for the protection of our customers.

What is return policy?

We want you to be happy with your new wig(s), so if you are not completely satisfied you may return it for an exchange.
No refunds, only store credits.  All unauthorized returns will incur a 50% product return fee.
Returns for exchanges may be made within 10 days from the date of receipt product(s).

Authorized Exchange Item(s) :

Return merchandise must be sent back in its original factory condition and packaging.

We do not accept items that are not in the original factory condition.
The return item must have the original hairnet, labels, and tags still attached.
Items must not be worn other than to try it on.
Items altered in any way, washed, brushed, exposed to odors; such as cigarette smoke or perfume will not be accepted.
Do not mark, tape, or attach anything which may cause damage to the original factory packaging/wig box.
Damaged packaging/wig box will not be accepted for return.

Authorized Exchange Fees :

Returns for exchange will require a restocking fee of $20.00 or 20% (whichever is greater) for each item.
If you are not happy with your color selection and wish to exchange the same item for a different color we will, waive the $20 or 20% restocking fee. (Only for the first exchange). A $5.00 color exchange fee will apply.
Shipping Cost for Exchange :
Shipping charges will apply. We will ship standard shipping for exchanges, unless instructions specify otherwise.
Note : If you receive a wig from us that is not satisfactory, exchange fees will not be waived. Please take necessary precautions before making a purchase.
Note : Charges made to complete exchanges will be processed with the payment form submitted in the original order, unless otherwise specified.

Authorized Exchange Request:

Returns for exchanges will not be accepted unless pre-authorized by our return department.
Return shipping fees are to be paid by the customer, and collect shipments will be refused.
Request for your Return Merchandise Authorization (RMA) number must be made within 10 days from the receipt of order.
Email rma@mywigstore.com. Please provide full name, order number, and reason for return.
Call our toll free number, 866-688-6752. Monday thru Friday, 9 A.M. to 5 P.M. (PST). For our voicemail, please leave your full name, order number, and reason for return.

Return merchandise must be postmarked within 10 days from the date of receipt of product(s).
Do not send your Return Order without the Return Merchandise Authorization (RMA) number. Your RMA# must be clearly marked on the outside of shipping box, or the package will be refused.

Authorized Exchange Preparation :

Please follow the Return instructions:
Step 1 : Request your RMA number.
a.Email rma@mywigstore.com. Please provide full name, order number, and reason for return.
b.Call our toll free number, 866-688-6752. Monday thru Friday, 9 A.M. to 5 P.M. (PST). For our voicemail, please leave your full name, order number, and reason for return.
Step 2 : Write the RMA# on the outside of the box. Unauthorized packages will be refused.

Step 3 : Please package the box so that it will not be damaged at the time of receipt. Damaged goods will be considered an unauthorized package and will be charged a 50% unauthorized fee.

Step 4 : Send shipment to :

MYWIGSTORE
7225 E. Oxford Way
Commerce , CA 90040
Toll Free:866-688-6752 / Fax : 323-727-0882