Frequently Asked Questions

HOW TO TAKE CARE OF YOUR WIG:

General Tips: 

1. Don't try to get every strand of hair perfectly in place. 

2. Use brushes, combs and other styling accessories specifically designed for wigs only! They make styling easier and extend the life of your wig. 

3. Don't be afraid to use hair mousse or gel to achieve a certain style. 

4. Have fun experimenting with a different look!  


Synthetic Style:

1. Try the "shake and go" method. Many styles need only a good shake or finger styling and they're ready to wear. 

2. For tight curls or ringlet styles, give the wig a vigorous shake, then gently lift and separate the curls with a pick comb or your fingers. DO NOT BRUSH. 

3. For wavy styles with loose curls, brush lightly with a wig styling brush or pick comb using short, lifting strokes - just enough to relax the style. 

4. For long curly styles, use your fingers or a pick comb to gently lift and separate the curls. DO NOT BRUSH. 

5. For straight styles, brush in long, even, gentle strokes from the crown to the ends for a smooth, sleek look. 

6. After each wearing, spray the ends of your wig with wig conditioner. Gently remove any tangles. 

7. NEVER expose your wig to heated styling tools such as hair dryers and curling irons or other heat sources.  

Human Hair Style: 

1. Always use a wide tooth or pick comb for curly styles and a wire brush for straight styles. Avoid standard brushes. 

2. When brushing, start at the ends and gently work your way to the roots. 

3. To completely restyle your human hair wig, we suggest taking it to your stylist. If you decide to restyle it yourself, please follow these guidelines:  

* Place wig on wig stand. Use standard or electric rollers or pin curls. 

* Remove tangles with a wire brush or wide toothcomb. 

* Pick up hair and wind on roller, smoothing ends as you go. 

* Use medium setting with electric rollers or hair dryer. With hair dryer about 12" from wig, circulate heat evenly and continuously. 

* Allow hair to cool before removing rollers or pin curls. 

* Lightly brush or backcomb desired areas and spray with hair spray.

MEASURING HEAD SIZE:

SHIPPING:

We offer flat shipping rate for Standard Ground Delivery.

Standard Shipping : (Ground) (United States, Except HI, AK) 

$7.95 flat rate 
Please allow 7-10 business days for delivery. 

Express Shipping : (2nd Day Air) 

Shipping Fee will be automatically calculate by destination and weight.  
Allow 3-4 business days for delivery. 
Only available in the United States. 

Overnight Shipping : (Next Day Air)

Shipping Fee will be automatically calculate by destination and weight.  
Available Monday - Friday. 
 
Orders must be placed before 11:00 AM to be processed on the same business day.  If your order is placed after 11:00 AM (PST) your item(s) will be shipped the next business day.

Canada Ground  

Please allow 7-14 business days for delivery. 

International Delivery: 

Shipping Fee will be automatically calculated by destination and weight.  

All shipments outside of the continental United States and Canada are sent via Air Mail. 
 
Please Note: International shipping fees do not include customs charges which some countries may require. We are not responsible for additional custom charges.   

Time of Delivery 

We make every effort to ship all items on the same day the order is placed. Any order placed on weekends or holidays will ship on the next business day. We ship via United Parcel Services. UPS Ground will take 3-5 business days. 

Once your package leaves our warehouse, delivery time depends on the shipping method. The approximate delivery times for UPS Ground shipments are as follows: 

Delivery to the West Coast takes about one to three working days. 

Delivery to the Midwest takes about four to eight working days. 

Delivery to the East Coast takes about six to ten working days. 

Delivery to Florida or Maine takes about six to eleven working days. 

UPS and FedEx Ground are not available for shipments to Alaska or Hawaii. Such orders will ship via UPS Two Day Air. With this method, packages usually arrive within two working days. 

Restrictions 

All orders received prior to 12:00am PST will be shipped the same day (if item is in stock). All orders received after 12:00am PST will be shipped the very next business day. Depending on your location, the shipment will take anywhere from 1-5 days in transit. If there will be a delay longer than that, we will let you know immediately via email. 

Shipping & handling rates include the cost of boxes and all charges levied by carriers. 

Delivery Attempt 

It is the Customer's responsibility to be present at the time of delivery. If no one is available to receive the package, a subsequent attempt to deliver will be made. Whenever possible, we encourage you to use a commercial business address to assure the fastest delivery time. If subsequent attempts are unsuccessful, your order will be returned to mywigstore.com. The customer will be required to incur the cost of shipping and handling, regardless of the Customer deciding to cancel the order. 

If you have any questions regarding our shipping policies, please email: info@mywigstore.com.

PRIVACY POLICY:

We are ready to take your order Monday through Friday, 9:00AM-5PM P.S.T. For fast service, have your item name, item number, color and quantity and call toll-free at 866-688-6752. 

When you make a purchase from our web site, you'll have to provide your name, billing & shipping addresses, email address, phone number and credit card information. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. 

MYWIGSTORE.com does not sell, rent or exchange names, billing & shipping addresses,  e-mail addresses, phone numbers or other personal information about its online visitors with third parties. 

All online transactions which require the exchange of credit card information are initiated and completed in a secure environment for the protection of our customers.